Privacy Policy

NeuroLink Health Group (“We”) are committed to protecting and respecting your privacy. This policy, together with our terms of use and any related documents, outlines the basis on which any personal data we collect from you—or that you provide to us—will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data and how we handle it. By visiting www.neurolinkhealthgroup.com, you are accepting and consenting to the practices described herein.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is NeuroLink Health Group.

You may supply us with personal data by completing forms on our website or communicating with us by phone, email, or otherwise. This includes details given when you register on our site, subscribe to our services, search for products, request a quote, participate in discussion boards or other social media functions, or report an issue. The information you provide may include your:

• Name, address, email address, and telephone number;
• Financial and credit card details;
• Personal description and photograph.

During each visit to our site, we may automatically collect:

• Technical information: Such as your Internet protocol (IP) address, login credentials, browser type and version, time zone setting, and details of browser plug-ins, operating system, and platform.
• Visit information: Including the full Uniform Resource Locator (URL) clickstream to, through, and from our site (with date and time stamps); products you view or search for; page response times; download errors; the duration of visits to certain pages; page interaction information (e.g. scrolling, clicks, mouse-overs); and the method used to navigate away from our pages.

We may also receive information about you from other websites we operate or additional services we provide. In such cases, please note that we may combine this information with that collected on our site. We also work with third parties—including business partners, sub-contractors (in technical, payment, and delivery services), advertising networks, analytics providers, search information providers, and credit reference agencies—who may supply us with additional data about you.

Our website currently does not use cookies to distinguish you from other users.

We use your personal data to:

• Fulfil Contracts: To perform our obligations under any contracts entered into between you and us, and to provide you with the requested products, services, or information.
• Marketing: To inform you about other goods and services we offer that are similar to those you have purchased or enquired about. For existing customers, such communications will be by electronic means (e.g. email or SMS) regarding goods or services related to previous transactions. For new customers—or where third parties are involved—contact will occur only if you have given your consent. Should you prefer that your data not be used in this way, simply select the appropriate option on our forms.
• Service Notifications: To alert you about any changes to our service.
• Website Optimisation: To ensure website content is presented in the most effective manner for you and your device.

We also use this information:

• For website administration and internal operations—including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve and optimise our website performance.
• To enable you to participate in interactive features of our service, when you choose to do so.
• To help safeguard our site and your data.
• To measure and understand the effectiveness of any advertising served and to deliver relevant ads.
• To make suggestions and recommendations about goods or services that may interest you or other users.

Data received from other sources may be combined with the information you provide or that we collect about you, and used for the purposes outlined above.

We may share your personal information with:

• Group Companies: Any member of our group (i.e. our subsidiaries, our ultimate holding company, and its subsidiaries as defined under section 1159 of the UK Companies Act 2006).
• Third Parties: Selected business partners, suppliers, and sub-contractors assisting in the performance of our contracts with you.
• Advertisers: Advertising networks that require data to select and serve targeted adverts. While we do not provide advertisers with personally identifiable information, we may share aggregate data on user demographics.
• Analytics Providers: Third parties who help us improve and optimise our website.
• Credit Reference Agencies: Where assessing your credit score forms a condition of entering into a contract with you.

In addition, we may disclose your personal data:

• In connection with the sale or purchase of our business or assets, where your information may be provided to the prospective seller or buyer.
• If NeuroLink Health Group, or substantially all of its assets, is acquired by a third party—your personal data would form part of the assets transferred.
• To comply with legal obligations or to protect the rights, property, or safety of NeuroLink Health Group, our customers, or others. This may include sharing information with other organisations for fraud prevention or credit risk reduction.

Any data we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA) and processed by staff located outside the EEA who work for NeuroLink Health Group or our suppliers. Such processing may involve fulfilling your orders, handling payment details, and providing customer support. By submitting your personal data, you consent to such transfer, storage, and processing. NeuroLink Health Group will take all reasonable steps to ensure that your data is treated securely and in accordance with this policy.

Your information is stored on secure servers, and all payment transactions are encrypted using SSL technology. If you have been provided with a password to access certain areas of our site, you are responsible for keeping it confidential. Although we take extensive measures to safeguard your data, please be aware that no method of transmission over the internet is completely secure, and any transmission is at your own risk.

You have the right to request that we do not process your personal data for marketing purposes. We will, wherever possible, inform you (before collecting your data) if it may be used in this way or disclosed to a third party for such purposes. You can exercise this right by selecting the appropriate options on our data collection forms or by contacting us at info@neurolinkhealthgroup.com.

Our website may contain links to the websites of our partner networks, advertisers, and affiliates. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review any privacy policies before you submit personal data on those sites.

Under the Data Protection Act, you have the right to access the information held about you. Any request to access your data may be subject to a fee of £10 to cover our costs in providing you with these details.

This policy has now been updated to reflect our commitment at NeuroLink Health Group. If you have any questions or require further clarification, please do not hesitate to contact us.